FAQ – Minimal & Modern

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FAQ

Frequently Asked Questions

 

Where are you located and can I pickup my product from your office?

Our office is located in Toronto, Canada.  Our products however ship directly from the manufactures, which saves you time and money.  These items ship from different warehouses located throughout the United States.   

 

Are you an Authorized Dealer?  

Yes!  Minimal and Modern only carries brands that we are 100% authorized dealers for. This means you get the FULL Warranty.  In fact, all of our products are shipped to you, directly from the manufacturer themselves which saves you both shipping time and money!  We are authorized dealers for Modway, Jesper Office, Finemod Imports, J&M Furniture, Lumisource, Manhattan Comfort, Moe's Home Collection, Temahome and NuFlame.

 

Want to Buy an Item That is Not on our Website?

Our goal is to keep www.minimalandmodern.com clutter free and simple to use.  This means we don't list every product out there. But if there is something you want to purchase from any of our manufactures we'll happily sell it to you for the best price guaranteed.  Simply email us at info@minimalandmodern.com with your order and one of our staff will give you the best price possible and details on how to pay.

 

How Can I Place and Order?

Ordering Online: Find a product you'd like to buy and click on the order button. Follow the instructions on the order page. If you are ordering more than one product, use our add to cart feature! If there were any options, colors or upgrades that you missed, one of our custom service staff members will contact you either by email or phone. In-stock items are usually shipped 24-48 hours after we receive the order

 

When will I be contacted regarding the delivery?

Immediately after your order has shipped, we will email you with your shipping information. For large orders including freight shipping orders and orders over 250lbs, our shipping company may call you prior to delivery to coordinate a convenient delivery time for you.

 

Who do you ship with?

Most orders ship via Fedex, items that are over sized ship out via freight. Our main freight delivery company is AM Trucking. Using your tracking number you can check out the estimated delivery date at http://www.amtrucking.com/

 

How do I check the status of my order?

As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from our warehouse to your door step.

 

Warranty Questions?

Since we are an authorized dealer you receive the full manufacturers warranty. We deal directly with the supplier and have them ship to you, cutting out the middle man. If you have questions about warranty please check the manufacturers website. If you need help do not hesitate to contact us.