As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 4 business days), we will process the charges and submit the order for shipment.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.
In the unlikely event that your item is received damaged please email firstname.lastname@example.org with photo evidence. Please put your order number in the subject of the email. Once we have received the photos we will create a claim and work tirelessly until we fix the situation.
Orders may be canceled at any point prior to shipment with NO cancellation fee
In stock items will be shipped within 2-4 business days
Out of stock items and custom orders are subject to longer lead times and you will be notified
If an item has already been shipped, and then canceled, please refer to the return policy. Feel free to contact us (email preferred) if you decide to cancel and we’ll let you know if your order has been shipped.
Once item has been delivered, customer has 5 days to contact us if dissatisfied.
If you are not completely satisfied with your purchase, our customer service dept. can arrange a return authorization within five days of the receipt of your product. The product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange. Buyers remorse returns are not available for tov furniture products, all damaged items will be resent as new.
Once product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the full shipping amount will be deducted when getting a refund or exchange. Please email us for more information.
Refunds or Exchanges for Damaged merchandise will be issued after the claim is settled and approved.
We will refund the buyer via their method of payment
Please feel free to contact us if you have any other questions regarding our policies.
If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We want you to feel confident when purchasing with us. In the unlikely event that your item is damaged we will not stop working until the problem is solved. Here is an example of a customer who received a damaged item due to shipment.